my sons facebook account has been hacked . the person that hacked the page changed the...

GetHuman-jolenesi's Recover Hacked Account issue with Facebook from May 2019

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Before contacting them, items GetHuman-jolenesi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jolenesi's own words
my sons facebook account has been hacked . the person that hacked the page changed the email and password. **we have tried recovering his page and the email that it gives it not my sons email. it says that the password was changed * hours ago**my sons name is nathan sullivan*his profile picture is of three marines, which will include my son and two fellow marines. **the email below belongs to whomever took over his page.**when i sent my son a message asking about being hacked this person blocked and deleted me, my dad nathans grandfather also sent a message and was blocked and deleed******@***.com **now my son does not have the same email that he set this acount up with approx * years ago we do know its a yahoo email account and we do know what the password was before this person changed it. **my son has very important pictures of his military career on this page and would like to regain acess to this page.

GetHuman-jolenesi did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-jolenesi
May 20th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 488623 others
0 customers following this

Timeline

GetHuman-jolenesi started working on this issue
May 20th, 2019 6:38am
GetHuman-jolenesi indicated the issue is not fixed yet.
May 20th, 2019 11:40am
GetHuman-jolenesi indicated the issue is not fixed yet.
May 20th, 2019 9:24pm

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