my sons facebook account has been hacked . the person that hacked the page changed the...

GetHuman-jolenesi's Recover Hacked Account issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-jolenesi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jolenesi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jolenesi's own words
my sons facebook account has been hacked . the person that hacked the page changed the email and password. **we have tried recovering his page and the email that it gives it not my sons email. it says that the password was changed * hours ago**my sons name is nathan sullivan*his profile picture is of three marines, which will include my son and two fellow marines. **the email below belongs to whomever took over his page.**when i sent my son a message asking about being hacked this person blocked and deleted me, my dad nathans grandfather also sent a message and was blocked and deleed******@***.com **now my son does not have the same email that he set this acount up with approx * years ago we do know its a yahoo email account and we do know what the password was before this person changed it. **my son has very important pictures of his military career on this page and would like to regain acess to this page.

GetHuman-jolenesi did not yet indicate what Facebook should do to make this right.

How GetHuman-jolenesi fixed the problem

We are waiting for GetHuman-jolenesi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Recover Hacked Account issue
Reported by GetHuman-jolenesi
May 20th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 488623 others
0 customers following this


GetHuman-jolenesi started working on this issue
May 20th, 2019 6:38am
GetHuman-jolenesi indicated the issue is not fixed yet.
May 20th, 2019 11:40am
GetHuman-jolenesi indicated the issue is not fixed yet.
May 20th, 2019 9:24pm

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies