Someone hacked into my account they hacked into my email they changed my passwords they...

GetHuman-babypurp's customer service issue with Facebook from May 2019

Help with my Facebook issue
First: share to improve GetHuman-babypurp's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-babypurp may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-babypurp's own words
Someone hacked into my account they hacked into my email they changed my passwords they changed it to where the code doesn't come to my phone and my phone number they have it going to an old phone number that no longer exist to me but I can look myself up on the phone number that I have now.. I thought that I had access to it and I had inbox this stuff mean * years ago I think it was or a year ago I'm not I don't remember about how all the sudden she's popping up on my Facebook so when I did get into a Facebook it was her name using my email address I'm a little confused and I'm upset about my pictures especially I have a lot of pictures on there that are locked and that aren't accessible to the public or my friends and I would like my Facebook back please I've had it for ** years

GetHuman-babypurp did not yet indicate what Facebook should do to make this right.

How GetHuman-babypurp fixed the problem

We are waiting for GetHuman-babypurp to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-babypurp
May 19th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 487116 others
0 customers following this

Timeline

GetHuman-babypurp started working on this issue
May 19th, 2019 1:12am
GetHuman-babypurp indicated the issue is not fixed yet.
May 23rd, 2019 6:46am