Hello Dear Team*I have been using facebook for more than * years. I used to use faceboo...

GetHuman2785254's customer service issue with Facebook from May 2019

7 views | 466351 similar | 0 following
Help with my Facebook issue

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The issue in GetHuman2785254's own words
Hello Dear Team*I have been using facebook for more than * years. I used to use facebook just for social interacting with my family friends and relatives. Then i joined certain groups on facebook which were mainly focused on earning using shopify platform.*I joined a couple of such groups and started a shopify store and running facebook ads. Since i have just taken a start in this business model, i knew nothing about Infringement and Spam. Earlier i had copied a video from facebook , modified it and used it for my own store campaing. My previous site was blocked by facebook since i fell pray victim to Infringement. Before the incident, i did not know about the term infringement. I requested facebook for the unblocking of my that site URL but its sitll blocked. *Now i knew that i must avoid Infringement. I created another site and facebook page for my new store. Now i committed a mistake like sending my new site url to friends or anyone i know on facebook in the hope of bringing more traffic to my store but i was unaware of the fact that it comes under Spaming.*I created too many posts on my facebook page for promoting my site, i ran facebook ads also and received orders from my customers, everything was moving fine and one day facebook unblocked my store URL because of spaming.*I am telling you the truth that i was unaware of the fact that it comes under spamming....Sharing my URL with everyone. Whatever i did, i did it because i did not know that and now since i have already invested a lot ot time and money on my site and fb ads, i request you to please give me a last chance and i promise that i will never commit any such mistake in future and i will make myself aware of the entire policies before running any ad or post.I am a newbie and i request you to give me a chance please and i promise not to repeat any such action that lead to blocking my URL.**I hope you will pay a sympathetic attention to my appeal and give me a chance to continue my business with facebook under the mentioned rules and policies.*As a newbie in the field of ecommerce, please ignore my mistake and i promise to abide by the policis of facebook.*CEO**totalbunny.com

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Facebook

Customer service issue
Reported by GetHuman2785254
May 5th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 466351 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2785254 started working on this issue
May 5th, 2019 2:47pm
GetHuman2785254 indicated the issue is not fixed yet.
May 5th, 2019 6:58pm
GetHuman2785254 confirmed the issue is fixed. Hooray!
May 6th, 2019 3:30pm
GetHuman2785254 confirmed the issue is fixed. Hooray!
May 6th, 2019 3:30pm

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