Not fixed - cannot talk with a live person and cannot get back into my FACEBOOK account - again in this technology world FACEBOOK should be able to figure out a way to securely help account holders regain access to their account.

GetHuman-aknoss's customer service issue with Facebook from April 2019

11 views | 454501 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aknoss will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-aknoss can let us know if they help or not.
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The issue in GetHuman-aknoss's own words
Trying to get access to my FACEBOOK account. I do not have access to the email, phone number because my social media life has been stolen. HELP, HELP,HELP! ... Facebook account help *****! I have lost access to my Facebook account and have tried everything I can to get my account back. I cannot recover my email account connected to my FACEBOOK account *****@***.com and the phone number is no longer active either. I need to talk with a person. I sent in my driver license ID several days ago and not gotten any help there either. I need my FACEBOOK account back and I need to be able to talk with a LIVE person who can help me get logged in. HOW hard is it for FACEBOOK to figure this out. You are actually making the HACKERS life very easy and the owner of a FACEBOOK account living ****. Please help me get my FACEBOOK account back - don't tell me you can't make that happen in your work this should be EASY! YOu are the leaders of social media. REALLY HELP, HELP, HELP! I have been trying for months to get into my account. My account has all of my pictures from my personal life for years, and you won't help me recover these.
Service ***** that the only way to communicate with a company the size of FACEBOOK is by electronic means!
I want my FACEBOOK account unlocked! I can provide documentation of who I am if someone would just talk with me!!!!
I have tried resetting my log in to my email account with no luck on that end either. I have not used that account for sometime as a result of my stolen social media identity.!!!!
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Facebook

Customer service issue
Reported by GetHuman-aknoss
Apr 27th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 454501 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-aknoss started working on this issue
Apr 27th, 2019 8:22pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 27th, 2019 8:26pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 28th, 2019 5:53pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 28th, 2019 5:55pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 28th, 2019 5:58pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 28th, 2019 8:27pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 28th, 2019 11:54pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 29th, 2019 1:19pm
GetHuman-aknoss indicated the issue is not fixed yet.
Apr 29th, 2019 8:13pm