Facebook Customer Service Issues

I am distressed because someone I used to be friends with posted an old picture of us in swimwear on a Christian university freshman page. She is blocking me, preventing me from asking her to remove or crop me out of the photo. I am unable to access her page to report this privacy violation. The person is Amy Linden with red hair, and I am Sydney Lanning, a blonde in a profile picture with my sister. We are both from Willmar in the "University of Northwestern: Incoming Students [redacted]" group. At 17, I did not authorize the use of this picture. Your assistance in removing the photo would be greatly appreciated as I am feeling violated and unsure of where to seek help.

My name is Vinny Vella Jr., son of Actor Vinny Vella Sr. My email account, [redacted], was disabled over 8 years ago. Sadly, my well-known actor father passed away last month, as reported by TMZ, LA Times, Fox News, Deadline, USA Today, and People. I have relatives overseas whom I need to contact regarding my father's death. It's unclear why my account was disabled initially, but I seek assistance to regain access for this important matter.

My Facebook page got reported for promoting my live web show outside of Facebook. It's frustrating because the content followed the guidelines, no nudity, just fantasy selfies. I mentioned being "outside" in the context of my business, not violating any rules. It's discouraging to see underage users and inappropriate content not being addressed. This harassment is damaging my business. I have the rights to my material and have complied with the regulations. My intention was to create a fun adult entertainment platform. I have faced previous issues for minor reasons like a picture where I was fully clothed. I plan to move my business to my own website outside of Facebook. It's disheartening to deal with this unnecessary stress.

Hello, I am requesting assistance in recovering my deleted account. I mistakenly deleted it a few years ago, assuming I no longer needed it. Unfortunately, my computer recently suffered water damage and ceased to function, leaving me unable to access the photos I stored over the past decade. The only other place where I had saved pictures was on the Facebook account that I had deleted. While I understand this is not a typical request, I would be grateful if you could consider my circumstances. Having access to these photos from my youth would mean a lot as I would like to share them with my children. If there is any possibility of restoring my deleted Facebook account, I would be extremely grateful. The account would be registered under the name Katie Koschalk with the associated email [redacted] Thank you for your attention to this matter. Best regards, Katie Koschalk

Hello Facebook, I lost my mobile phone on April 1, [redacted], and I cannot remember my Facebook password. My Tata Docomo number, [redacted], which was linked to my Facebook account with the email address [redacted], has also been lost. Unfortunately, Tata Docomo (India) has closed all their customer support stores and services, making it impossible for me to recover my number. As a result, I am unable to reset my password through email as Facebook sends the reset code to my lost number. I have tried to report my account as compromised for security reasons, but the process is not working. Additionally, I attempted to access my account by uploading a government proof certificate, but I encountered difficulties. I would appreciate any assistance you can provide in recovering my Facebook account. Thank you, Abhishek Raj

I am an 18-year-old student at Uvalde High School, a powerlifter with accounts on Instagram (ayegavin) and Twitter (__gav). I recently discovered a fake Facebook account impersonating me. Despite my efforts to report it, my own account was mistakenly taken down. I provided proof of my age and denied false information about attending college. The fake account contains misleading details and offensive implications about my personal life. I have tried to resolve this by contacting Facebook, but without success. My newly created authentic account was also taken down, then reinstated after a report by my parents, Laura and Mark Reyes. I have encountered difficulties due to this situation, and while seeking help, stumbled upon this forum. I hope this clarifies the issue, as I am determined to find a resolution. Thank you, Gavin.

Hello, I've been assisting my girlfriend, Jennifer Romero, with setting up a business page for fishing trips in Honduras. We initially created the site in her name and then established a business page on Facebook. We utilized a new phone number for the business during the setup. Upon receiving the verification code, Jennifer shared it with me, and I proceeded to complete the setup by adding photos and a description for the business, "PBT Flyfishing Adventures." Unfortunately, the page has been disabled without any prior notice. I had uploaded all necessary photos and information, and we have been eagerly working on this for a month. It would be greatly appreciated if you could assist us in reactivating the page. Jennifer Romero can confirm her identity and provide any additional information you might need. We are struggling with the location settings, as it only allows American cities. We require the location to be set as Oakridge, Roatan Honduras, instead of Oakridge, Tennessee. Thank you for your help in resolving this issue. Jennifer can be contacted at +1[redacted] [redacted]. Your assistance is invaluable. -Robert

I encountered issues with my account, leading me to delete and reinstall Facebook. However, I am now unable to access my account as it was linked to my stolen phone number and an email that I can no longer reach. I can provide evidence to confirm ownership of the account as it belongs to me, Claudia Mosito. I am a woman, born on November 3, [redacted], currently in a relationship, and possess numerous photo albums. The original phone number used for registration, [redacted], is no longer in my possession due to theft. My current contact number is [redacted]. Your assistance in helping me regain access to my account would be greatly appreciated.

I am the Coordinator for the Region 4b Medical Reserve Corps. We have encountered difficulties with our Facebook page, "Region 4b Medical Reserve Corps (MRC)." Due to frequent leadership changes, our organization has lost access to the account. Unfortunately, no one in our team can currently log in. I am requesting assistance to reset the log-in information for our Facebook page. We would like to use the email address, [redacted], for logging in. Your help in resolving this matter would be greatly appreciated. Thank you.

I've been struggling to access my old Facebook account for over a year now. The issue stems from not having access to the phone number and email associated with the account. Even though I've attempted to use my current information, the two-step verification process linked to my old phone number has hindered my efforts. Moreover, my account's name was changed from Meagan Allyn Bunton to Meagan Bunton without my knowledge or consent. Despite reaching out to Facebook support multiple times and even sending my driver's license, I have not received any assistance. The security implications of not being able to access my account have left me worried about my private details, including those of my daughter. I've been trying to resolve these security concerns for more than a year now and would truly appreciate any assistance you can provide. Feel free to reach out to me at my new phone number [redacted] or email [redacted]. I am more than willing to verify my identity to regain access to my account. Thank you.

A review that was investigated by Facebook two weeks after being posted in September [redacted] is still visible to the public and to me as an admin, but not to the page owner. When attempting to report it, I'm receiving a message stating, "This content is no longer available." We need assistance in removing this review, as it was deemed untrue by Facebook over 2.5 years ago. Your help in resolving this matter would be greatly appreciated.

I recently set up a Facebook account and created a page for my business. I published the page, but received a notification from Facebook stating it was not in compliance, despite it only containing content from my website. I clicked on the appeal button and continued updating the business information. Then, I received another notice asking for a picture to verify my identity, which I provided, but now my account has been disabled until they confirm my identity. I am at a standstill and have not received any further communication from Facebook. I could use some guidance on how to proceed with this situation. Thank you.

I have a Facebook profile under the name Alisa Wilson and manage an additional page called Author Alisa Wilson. Alisa is my middle name, and I am an author. While using Facebook, I received requests to verify my identity by sending a photo of myself, which I complied with. Unfortunately, my account is now disabled. Facebook is now asking me to submit an ID, but the issue is that my ID displaying my middle name also reveals all my personal details.

Hello, my name is Zara. I have a sister named Lucy Richards on Facebook, who has learning disabilities and struggles to navigate the platform. We have encountered various issues with her account, such as sharing others' photos, posting inappropriate content, and even disclosing personal information like her address and phone number. Despite our efforts to educate her on using Facebook properly and deleting inappropriate posts, Lucy now has 24-hour care and is resistant to us removing certain content. She has also faced inappropriate requests via FaceTime. Due to her vulnerability as an adult, I am seeking assistance in potentially having her account removed, as we may need to explore legal options if this continues.

I need assistance as I don't have a valid ID at the moment, which is causing issues. I may be able to locate my social security card if my parents have kept it safe. Due to being ill for the past 10 years, many IDs are not an option for me. I believe I reported my old Facebook account, which was hacked, by using the report button at the bottom of the page. Unfortunately, it seems like I may have reported the wrong account or my friends have reported the wrong one. The account I intended to report is now inaccessible after being hacked, and the hacker is tagging my friends in advertisements. This situation has become quite troublesome for me.

On March 16th, my account was blocked for 30 days without any explanation provided. I have been unable to access my account and seven pages in my administration for the past three weeks. Despite sending numerous messages and emails, I have only received automated responses. When attempting to appeal the decision and provide a reason for why I believe it's a mistake, I am met with an error message stating that the request cannot be processed. I want to emphasize that I have not violated any community standards and believe in my right to free speech, to know the reason for being blocked, and to contest the decision. It is concerning that while serious issues are happening in my country, accounts of individuals criticizing the government are being shut down, likely due to organized fake accounts reporting them. It is disheartening to witness writers and journalists have their accounts closed arbitrarily by Facebook employees without fair assessment.

My sister, using my computer, had an account under the name Willow Rains with the email [redacted] She has maintained this account as Nanny Scott for years and recently switched to her nickname, Willow Rains. However, the account was suddenly disabled, even though she always used my computer. We provided all requested ID to restore it, but you have failed to do so. She uses the account as a hobby to share pictures of beautiful women she finds on Facebook, which are not against community standards. She utilizes the account to cope with her mental illness and pass her time. As her sister and advocate, I strongly believe her account should be reinstated. Why are you censoring her?

My family recently had a loss, and unfortunately, we couldn't access our loved one's Facebook account. Someone unknown is now using it. I would appreciate guidance on how to assist the deceased's mother, Robin Travillian, in resolving this issue. We are concerned about Brittany Clark Smith posting under Hope Stackhouse's account. Brittany claims she logged in accidentally after getting a new phone. Our main goals are resetting Hope's password to retrieve pictures and blocking Brittany from the account promptly. If any interim steps can be taken, we have provided the relevant account information. You can contact me, Kile Casey, at [redacted], or reach out to Robin Travillian at [redacted], Milisa Harrod at [redacted], and Milinda Sosby at [redacted]. Thank you for your assistance.

Someone claiming to be a Facebook lottery agent named Gillermo Hernandez has contacted me, requesting a $[redacted] payment to FedEx in order to receive $[redacted],[redacted] in winnings. He insists I pay this fee using either a Sephora or Amazon gift card. I am wary of this request and find it suspicious. I am reaching out to report this activity involving Gillermo Hernandez. I am James S. on Facebook and Messenger. Please investigate this matter promptly. Thank you.

I recently received a FB case number: [redacted][redacted]. Days back, I discovered that another man's picture was shown on my FB account when I searched using my account name (Paulbrochu). I suspected my account had been compromised and asked FB to delete the false account, but instead, my own account got deleted. I later found 2-3 other FB accounts with the same name as mine, one even in the same state as me. FB contacted me and provided the case number, stating if my account was deleted by mistake, it could be restored with proper ID. I have emailed FB multiple times but haven't received a single reply yet. I need assistance to restore and reactivate my account.