I was on Facebook from my phone Sunday evening scrolling my timeline as normal. I was g...
GetHuman2616029's Recover Hacked Account issue with Facebook from March 2019
Help with my Facebook issue
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2616029's own words
I was on Facebook from my phone Sunday evening scrolling my timeline as normal. I was getting ready to post a new status before I went to bed. I clicked on my profile and instead of going to my Facebook profile I was forced out of my account. So initially I have ok maybe it just timed out, I'll log back in. As I'm going to log back in with a message saying that Facebook suspected strange activity on my account and that I need to confirm my identity and pass a security check. I thought it was weird but it didn't bother me. So I used my email and password to log back in and instead of going to my news feed the very next page asked me to perform a security check and the only way to get through is by sending a confirmation code to the phone number on my account. This is where the problem lies. The mobile number is a number that I no longer have, in fact someone else now has that number. The security check screen does not prompt or allow me to use an email instead. Even though I have two emails listed on my account and I have access to both. My entire life and my home based business is attached to my Facebook account. I expected Facebook to have a better way for me to access my own account. I can change my password but I can not get through the security checkpoint without harassing whomever now has this phone number. What actually happened is now I am completely locked out if my own account with no way in! Can we please either update the phone number in the account so that I can actually retrieve my confirmation code or just use my email address that o have access to. This has been a complete nightmare!
GetHuman2616029 did not yet indicate what Facebook should do to make this right.
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