i tried to log in to my facebook and it told me that my account wasn’t secure and that...

GetHuman2608659's customer service issue with Facebook from March 2019

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The issue in GetHuman2608659's own words
i tried to log in to my facebook and it told me that my account wasn’t secure and that i had to complete identification and go through a security process before i could access my account. the process started by changing my password and then identifying myself by identifying photos of my friends and comments i recently wrote. it then asked me whether there were any email addresses or phone numbers that i did not recognise. i clicked skip because they were all mine, but then it said that i had to enter a valid email address?! there was nothing to enter and it wouldn’t let me skip the question. i then tried to delete my email so i could go to the next question and it sent me to the same page. i have tried this process seven times, i don’t even remember my password anymore because they have made me change it so much. i cannot access my account and i’m very very angry about it
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Facebook

Customer service issue
Reported by GetHuman2608659
Mar 27th, 2019 - 25d ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman2608659 started working on this issue
Mar 27th 9:43pm