I have had the same Facebook account for * years. Every picture I've ever taken every m...

GetHuman-emhatfie's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman-emhatfie's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-emhatfie will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-emhatfie can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-emhatfie's own words
I have had the same Facebook account for * years. Every picture I've ever taken every memory I've ever had is in linked with that Facebook. Recently I had to change my telephone number. I had also gotten a new phone. The new number and the phone was not linked with my Facebook account. Causing me to be kicked out of my Facebook account and unable to recover because I do not have access to the old email or the old number that is in linked account. My name is Emily Hatfield and that is my name on Facebook. My profile picture is a picture of me and my son at Christmas. I'm desperate to be able to get into my old Facebook account and I do not want to make a new one because I do not want to start over after * years please help. My email is *****@***.com and my telephone number is ***-*******. I have tried for hours and hours and spent countless days trying to recover this account it is impossible because I do not have access to what I used to have access to as far as email and phone numbers please help

GetHuman-emhatfie did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-emhatfie
Mar 19th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 389627 others
0 customers following this

Timeline

GetHuman-emhatfie started working on this issue
Mar 19th, 2019 1:01pm

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