Hi. My husband's computer went thru an update and afterward, his Google G-mail account...

GetHuman-mviers's customer service issue with Facebook from February 2019

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The issue in GetHuman-mviers's own words
Hi. My husband's computer went thru an update and afterward, his Google G-mail account was no longer accessible. We went through recovery and got his G-mail working again and changed the password on his G-mail account. After that, his Facebook page announced that his e-mail address is incorrect and he cannot access Facebook. A friend of ours set up his Facebook page years ago and I know nothing about Facebook and cannot help him with this. **If you would, could you look into his problem from your end? His e-mail address is: ******@***.com. His name is Mack Viers. His cell phone * is ***-***-****. I'm nervous over whether someone hacked his account. He tried to set up another Facebook page but that didn't work either. I just don't know enough to help him and he misses his Facebook.*Thanks for any help you can offer to straighten this out.
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Facebook

Customer service issue
Reported by GetHuman-mviers
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 337935 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mviers started working on this issue
Feb 17th 5:18pm