I have a friend whose Fb account was Alison Jane . She received a happy birthday messa...

GetHuman2226177's customer service issue with Facebook from February 2019

Help with my Facebook issue
The issue in GetHuman2226177's own words
I have a friend whose Fb account was Alison Jane . She received a happy birthday message from Flic Inker thinking it was my daughter as this is her names do then accepted the friend request. It had no photo then . This was actually from a man in Chad Africa it turns out. Somehow Alisons profile name has recently changed to Alison Rich which is her real name . She did not do this so her account must have been hacked which is a big concern.How did this young man find her as she is known to me and my daughter though not friends on FB with my daughter.I’ve advised Alison to tighten her security as her profile was not secured. This young man has taken my daughter’s FB name ( she was the only one on FB with this name previously) and appears to be using it fraudulently. He also says he works for Facebook!!! This profile and what has happened is a cause of concern and needs investigation.
GetHuman2226177 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2226177 fixed the problem
I described the problem to Get Human and reported the dubious Fb profile which was bordering on identity theft . This profile seems to have now disappeared. So problem seems to be fixed . Thanks
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman2226177
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
Fixed
GetHuman2226177 shared how to fix
Seen by 18 customers so far
Similar issue to 337462 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2226177 started working on this issue
Feb 17th 8:23am
GetHuman2226177 confirmed the issue is fixed. Hooray!
Feb 18th 9:17am
GetHuman2226177 indicated the issue is not fixed yet.
Feb 18th 11:55am