I am writing to you about my friend's Facebook account she has been hacked she cannot g...
GetHuman-lsstep's customer service issue with Facebook from February 2019
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lsstep will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lsstep can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-lsstep may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lsstep's own words
I am writing to you about my friend's Facebook account she has been hacked she cannot get into her account with her password also whoever hacked it changed her email to their email to wear when you go to send a code it will not go to her what they did was they changed the capital n on her last name to a lowercase n how do we resolve this she would like to have her account back so she does not lose her contacts you can contact her through me at *****@***.com we are not sure if her email has been hacked also her telephone number if you'd like to speak with her directly is **** ***-**** her name is Dorothy Nadeau Nealey also the email that took over her account is Peter Empower ** at gmail.com Empower is abbreviated and I can't remember the abbreviation thank you for your help in this matter
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