I am writing to you about my friend's Facebook account she has been hacked she cannot g...

GetHuman-lsstep's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lsstep's own words
I am writing to you about my friend's Facebook account she has been hacked she cannot get into her account with her password also whoever hacked it changed her email to their email to wear when you go to send a code it will not go to her what they did was they changed the capital n on her last name to a lowercase n how do we resolve this she would like to have her account back so she does not lose her contacts you can contact her through me at *****@***.com we are not sure if her email has been hacked also her telephone number if you'd like to speak with her directly is **** ***-**** her name is Dorothy Nadeau Nealey also the email that took over her account is Peter Empower ** at gmail.com Empower is abbreviated and I can't remember the abbreviation thank you for your help in this matter
GetHuman-lsstep did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-lsstep
Feb 17th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman-lsstep started working on this issue
Feb 17th 2:51am