My old account, Shaun Lark, was hacked, passwords,emails,and phone number changed, and I need it shut down ASAP.

GetHuman2224601's customer service issue with Facebook from February 2019

35 views
 | 
337018 similar
 | 
0 following
Help with my Facebook issue
GetHuman2224601's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2224601 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2224601 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2224601's own words
Get into my account ... My Facebook was hacked.they changed the email,the password, everything. They are messaging my friends and family asking for 'nudes' and it's destroying my reputation and my friendships. I need my old account shut down ASAP before anything else gets ruined.so far I've already had several of my friends that I'd message on my new account to let them know I was hacked,threaten me because of what this person said.**I NEED HELP.
The help desk really only has help for people who's accounts were hacked and their emails and phone numbers were left alone. Otherwise it tells you your **** out of luck.
Completely deleting and shutting down the account Shaun Lark. It should have a photo of a photo finish from Nascar as the profile picture.
I've been on Facebook for * years and have gotten hacked multiple times and Facebook has always pointed me in the right direction of what to do this is the first time a hacking has gone to this extent and Facebook has done nothing about it.
I've tried the helpdesk, I have tried to change the email from the outside, I've tried changing the password, everything has been changed to the point where I can't do anything.
I have an issue with Facebook too
How GetHuman2224601 fixed the problem
We are waiting for GetHuman2224601 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2224601 fixes it.
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman2224601
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
Fixed
Seen by 35 customers so far
Similar issue to 337018 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2224601 started working on this issue
Feb 16th 11:12pm
GetHuman2224601 shared this issue with followers on Twitter
Feb 16th 11:12pm
GetHuman2224601 indicated the issue is not fixed yet.
Feb 16th 11:14pm