My old account, Shaun Lark, was hacked, passwords,emails,and phone number changed, and I need it shut down ASAP.
GetHuman2224601's customer service issue with Facebook from February 2019
Help with my Facebook issue
GetHuman2224601's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2224601 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2224601 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2224601's own words
Get into my account ... My Facebook was hacked.they changed the email,the password, everything. They are messaging my friends and family asking for 'nudes' and it's destroying my reputation and my friendships. I need my old account shut down ASAP before anything else gets ruined.so far I've already had several of my friends that I'd message on my new account to let them know I was hacked,threaten me because of what this person said.**I NEED HELP.
The help desk really only has help for people who's accounts were hacked and their emails and phone numbers were left alone. Otherwise it tells you your **** out of luck.
Completely deleting and shutting down the account Shaun Lark. It should have a photo of a photo finish from Nascar as the profile picture.
I've been on Facebook for * years and have gotten hacked multiple times and Facebook has always pointed me in the right direction of what to do this is the first time a hacking has gone to this extent and Facebook has done nothing about it.
I've tried the helpdesk, I have tried to change the email from the outside, I've tried changing the password, everything has been changed to the point where I can't do anything.
I have an issue with Facebook too
How GetHuman2224601 fixed the problem
We are waiting for GetHuman2224601 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.