Hi I received and email from someone claiming to be Instagram about posting copywrite...

GetHuman-akhlaqha's customer service issue with Facebook from February 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-akhlaqha's own words
Hi I received and email from someone claiming to be Instagram about posting copywrite content. The email asked me to confirm my detalils (password and username name.) Upon entering details I receive a text messge with screenshots of my account with personal details asking for money in exchang for my account back. I believe the hacker has now delete my account and I am desperate to recover it has I use my account for business aswell. I tried to fill out the form on the login page several times to report my account hacked and have been unable to do so. The hacker also removed my email address and number from the account. I would be more than happy to confirm details to get my account back** My account which was hacked was @cute.slothss. I understand the problem lies with Instagram but I have tried everything possible and now running out of ideas.** Kind Regards, Hamad
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Customer service issue
Reported by GetHuman-akhlaqha
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
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GetHuman-akhlaqha started working on this issue
Feb 16th 10:55pm