Everytime Try to log into my account, I'm prompted to enter my phone number associated...

GetHuman-cartervm's customer service issue with Facebook from February 2019

336753 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-cartervm's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-cartervm got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-cartervm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cartervm's own words
Everytime Try to log into my account, I'm prompted to enter my phone number associated with Facebook but, I no longer have that number anymore. It's old. So when I try the "email recovery" method, the system only allows me to change my password, then it prompts me to log in on a device (computer or phone) that I previously was logged into facebook on before. I've tried that as well and it still doesn't work. The Recovery method just keeps repeating itself. So, how do I changed the old phone number associated with my account, without being logged in? Or can i just receive a link to log back into my account without having to change my password again and without having to use my old phone number? This is getting extremely frustrating. I have important messages from distant family that I need to read. Thanks in advance!
GetHuman-cartervm did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cartervm fixed the problem
We are waiting for GetHuman-cartervm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cartervm fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cartervm
Feb 16th, 2019 - 8 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 336753 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cartervm started working on this issue
Feb 16th 6:42pm