To Whom It May Concern:**Please help.**My boss, Tom Robinson, has tried multiple times...

GetHuman2084448's customer service issue with Facebook from January 2019

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Help with my Facebook issue
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GetHuman2084448's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2084448 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2084448 can let us know if they help or not.
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Before contacting them, items GetHuman2084448 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2084448's own words
To Whom It May Concern:**Please help.**My boss, Tom Robinson, has tried multiple times over the course of the last two weeks to set up a Facebook account. **At one point, the account was set up and we were able to assist him in adding a profile picture and cover picture of his family.**Continuously, he has received messages that his account has been deactivated. I believe at this point that two accounts have been set up for him. One under his cell phone number (***) ***-**** and one under his email address *****@***.com.**He has uploaded a picture of him at his desk, and also a copy of his driver’s license to verify his identity.**Mr. Robinson is just trying to set up an account to utilize the Marketplace.**I have been trying to assist Mr. Robinson with this account, and am having no luck. **He is currently trying to run the app on his iphone , ipad, and work computer. I am not sure if this is what has caused the account to be shut down.**Is there any help that you can provide?**I have never known of anyone having this much trouble setting up a Facebook account.***Jamie L. DeRosa*Payroll Manager*T.A. Robinson Asphalt Paving, Inc.*****-C McLaughlin Run Road*Pittsburgh, PA ******Phone : (***) ***-****, Ext. ****Fax: (***) ***-*****www.tarobinson.com

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Facebook

Customer service issue
Reported by GetHuman2084448
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 315923 others
0 customers following this

Timeline

GetHuman2084448 started working on this issue
Jan 31st, 2019 6:09pm

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