Hello Facebook, my Name is Mary Ikokwu from Nigeria. I have my personal page which is M...

GetHuman2080977's customer service issue with Facebook from January 2019

52 views | 315211 similar | 0 following
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2080977's own words
Hello Facebook, my Name is Mary Ikokwu from Nigeria. I have my personal page which is Mary Ikokwu(n*e Johnson). So I recently started an online business on Instagram - Shoptions at the ending of last year. I tried to connect my Instagram account to my Facebook account to enable me run ads but it wasn’t feasible after several attempts. *I then decided to open another account called Shoptions that’s my business name and connected it to my Instagram account to enable me run ads for my business. So initially there was no profile pictures on my page because I did not intend to do the business on Facebook. Then much later when I decided to expand the scope of my business to face book and wanted to update my account, a profile picture was requested from me. So I tried using my business logo which didn’t work because they couldn’t recognize a face then I used my own face as a profile picture. Days later I tried to run another ad for my business and realized I couldn’t log in. I came over to the face book app and tried and realized my account was disabled. Honestly I really want this rectified. I can do ads for my business no more, I can’t disconnect my Instagram account to the Facebook account because I can’t log in and it’s seriously affecting my business. I have tried sending messages to the help center where my ID card was requested and all that. Please help me because I really need to do sales and promote my business. Thank you

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Facebook

Customer service issue
Reported by GetHuman2080977
Jan 31st, 2019 - 2 years ago
Not resolved
Seen by 52 customers so far
Similar issue to 315211 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2080977 started working on this issue
Jan 31st, 2019 6:22am

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