I cant get into my facebook account. Its saying that my password is incorrect. When i t...

GetHuman-marvanou's customer service issue with Facebook from December 2018

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The issue in GetHuman-marvanou's own words
I cant get into my facebook account. Its saying that my password is incorrect. When i type in my password its saying my password is old and to use the new one. Ive never changed my password. I cant reset my password because i dont remember the email password or no longer have the phone number that is linked to my account. I tried using the alternate email and phone number that is linked to my account but its my old bestfriends info. I sent the reset code to her phone and email thats link to my account and got no results. Now im thinking that my account has been hacked due to NOW, her information is NOT even showing up link to my account as it did last night. I followed the steps to the login link to send identify myself, sending my credit card*with my name appearing on it. No responds back from that. So i sent a picture of me and my boyfriend which is linked to our relationship status to see if that will help alittle bit. Then i remember that my instagram is linked to my facebook and tried getting on thru there and it prompt me to the facebook login applying my saved password to the password location and i clicked the unhide and there it was, my password that ive been using for years and it STILL is saying that my password is incorrect. Please help as to have had this accound since **** and will not like to start over. Thanks

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Facebook

Customer service issue
Reported by GetHuman-marvanou
Dec 31st, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 274190 others
0 customers following this

Timeline

GetHuman-marvanou started working on this issue
Dec 31st, 2018 5:38pm