On December **th I got a new phone. I logged in to Facebook on that phone change the ph...
GetHuman1786537's customer service issue with Facebook from December 2018
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1786537's own words
On December **th I got a new phone. I logged in to Facebook on that phone change the phone number to my new phone number and then log out and wipe my phone clean. I went to log in on my phone and kept using an old password so I reset my password but I still can't get in to Facebook they sent me one text on December ** to my new phone number for me to confirm which I did but the code did not work because I had used An old password so I ended up getting locked out of my count. It's been * weeks now I've sent in the government ID verification twice I have sent numerous help request to no Avail. I have no idea if my account is hacked or is being compromised I would like Facebook to please send me a text like you did before to my new phone number so that I Can get back into my account please.
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