On December **th I got a new phone. I logged in to Facebook on that phone change the ph...

GetHuman1786537's customer service issue with Facebook from December 2018

2 views | 272018 similar | 0 following
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The issue in GetHuman1786537's own words
On December **th I got a new phone. I logged in to Facebook on that phone change the phone number to my new phone number and then log out and wipe my phone clean. I went to log in on my phone and kept using an old password so I reset my password but I still can't get in to Facebook they sent me one text on December ** to my new phone number for me to confirm which I did but the code did not work because I had used An old password so I ended up getting locked out of my count. It's been * weeks now I've sent in the government ID verification twice I have sent numerous help request to no Avail. I have no idea if my account is hacked or is being compromised I would like Facebook to please send me a text like you did before to my new phone number so that I Can get back into my account please.

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Facebook

Customer service issue
Reported by GetHuman1786537
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 272018 others
0 customers following this

Timeline

GetHuman1786537 started working on this issue
Dec 29th, 2018 6:43pm

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