Hello,*I had my Facebook account hacked or compromised on October **th or **th this yea...

GetHuman1679503's customer service issue with Facebook from December 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1679503's own words
Hello,*I had my Facebook account hacked or compromised on October **th or **th this year. I went through the email that was sent to me to recover my account but it didn’t work for some reason. I have emailed Facebook multiple time but have not got a reply. I created a new Facebook account with the same email but I want my original account. Please help me. The email I have used for both accounts is *****@***.com. If you need more information you can contact me via email or phone at *****@***.com or ***-***-****. I do have pictures that might help you resolve this such as a screenshot of a message that the person that hacked my account sent to my friends and the email that was sent to me regarding recovering my account.
GetHuman1679503 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1679503
Dec 3rd, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
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Timeline
GetHuman1679503 started working on this issue
Dec 3rd, 2018 3:52pm