I had received an email from security@Instagram.com about * days ago, telling me they h...
GetHuman1678598's customer service issue with Facebook from December 2018
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1678598's own words
I had received an email from security@Instagram.com about * days ago, telling me they had received a request from my Instagram account (Chanel.Nikolaou) to change my password, however i never had requested to change my password.*My Instagram account was fine this morning and at exactly *:** pm i got a pop up message on my account saying, "You've been logged out of chanel.nikolaou. The account owner may have changed the password." I then try to get back into my account and it tells me "My account has been disabled for violating our terms." But i had no clue what i had done. I then pressed more, to let Instagram know that they have made a mistake. I filled out a form and provided my email and personal details, such as, my birth certificate, school ID, key card etc, to try and get my account back. Instagram said i will receive an email shorty. Instagram still has not got back to me.
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