I had received an email from security@Instagram.com about * days ago, telling me they h...

GetHuman1678598's customer service issue with Facebook from December 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1678598's own words
I had received an email from security@Instagram.com about * days ago, telling me they had received a request from my Instagram account (Chanel.Nikolaou) to change my password, however i never had requested to change my password.*My Instagram account was fine this morning and at exactly *:** pm i got a pop up message on my account saying, "You've been logged out of chanel.nikolaou. The account owner may have changed the password." I then try to get back into my account and it tells me "My account has been disabled for violating our terms." But i had no clue what i had done. I then pressed more, to let Instagram know that they have made a mistake. I filled out a form and provided my email and personal details, such as, my birth certificate, school ID, key card etc, to try and get my account back. Instagram said i will receive an email shorty. Instagram still has not got back to me.
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Customer service issue
Reported by GetHuman1678598
Dec 3rd, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
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GetHuman1678598 started working on this issue
Dec 3rd, 2018 2:11pm