My name is Chris Hutchinson the email address for my Facebook account is *****@***.com...

GetHuman1660673's customer service issue with Facebook from November 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1660673's own words
My name is Chris Hutchinson the email address for my Facebook account is *****@***.com this facebook account was hacked last week i tried to log in and couldn't get in to my account, then my girlfriend went on to my Facebook page the people had changed my cover photo and changed my profile picture to another picture of me but the have cropped my two sons out if the photo, so I created a new facebook account but I set it up with my mobile number *********** added all my old friends told them to delete my hacked account and report it, I also reported myself from my new account, than a day later my new account has be disabled I sent facebook a picture to verify but it is still disabled alibi want is to be on facebook with my new account because I don't trust my old one and the email address I set my old one up with no longer works please help*Many thanks*Chris hutchinson
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Facebook

Customer service issue
Reported by GetHuman1660673
Nov 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 235353 others
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Timeline
GetHuman1660673 started working on this issue
Nov 30th, 2018 3:42pm