I am locked out of my Facebook account due to losing my cellphone and not being able to...

GetHuman-actormik's customer service issue with Facebook from November 2018

Help with my Facebook issue
The issue in GetHuman-actormik's own words
I am locked out of my Facebook account due to losing my cellphone and not being able to receive messages for passcodes. I've tried to have passcode messages sent to *****@***.com at least eight times with no email ever showing up. I also have another email - *****@***.com - that somehow seems attached to a fake FB account under my name (Mike Yow). In addition to the normal communications via Facebook, I also have two business pages that rely on it so really need to access my account again as soon as possible. Any help you could rather swiftly provide would be most welcome. Thanks. -Mike Yow (Asheville, NC)
GetHuman-actormik did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-actormik fixed the problem
Got a new phone and had a passcode (in order to log on) sent to said device, then entered it into the Facebook page asking for such. Such a simple matter, though without the original phone and*or the original phone number, FB would not believe my backup information for whatever reason. I highly suspect I had a "shadow" version of my Facebook page made by some hacker that prevented me. Regardless, problem finally solved.
Please help with my Facebook issue
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Customer service issue
Reported by GetHuman-actormik
Nov 12th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
GetHuman-actormik shared how to fix
Seen by 8 customers so far
Similar issue to 212610 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-actormik started working on this issue
Nov 12th, 2018 3:12am
GetHuman-actormik confirmed the issue is fixed. Hooray!
Nov 15th, 2018 5:50am