On Friday, Nov. *, **** I was on my computer, a pop up hack come up and wanted you to c...

GetHuman1491723's customer service issue with Facebook from November 2018

13 views | 202752 similar | 0 following
Help with my Facebook issue
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GetHuman1491723's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1491723 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1491723 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1491723's own words
On Friday, Nov. *, **** I was on my computer, a pop up hack come up and wanted you to call them. I didn't call them, I call Geek Squad and they took care of the problem by running a complete scan and defragment of my computer. After restarting the computer everything works but I can not log in Facebook anymore. My account has been frozen and I need to go through all of this security stuff to get logged back on. I have tried by getting the * friends help but I can only get a hold of * of the selected people due to death, in hospital or can't reach them by phone. All I want is to be able to log on like always. Facebook has also ask me to change my email address and I did, they also ask me to change my password which I did. Both of these changes seem strange to me if my old ones have always worked. I don't want to make a new account Just activate the one I have now...…… This problem has happened before but I didn't have any problems with logging into Facebook. Please help!

GetHuman1491723 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1491723
Nov 4th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 202752 others
0 customers following this


GetHuman1491723 started working on this issue
Nov 4th, 2018 3:05pm

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