I'm trying to open a second account for educational and business purposes. The account...

GetHuman-lcool's customer service issue with Facebook from October 2018

11 views | 188462 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-lcool's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lcool's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lcool will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lcool can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-lcool may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lcool's own words
I'm trying to open a second account for educational and business purposes. The account uses my educational email. I had no problem creating the account but now when I log in it says 'Upload a Photo of Yourself*To get back on Facebook, upload a photo that clearly shows your face. Make sure the photo is well-lit and isn't blurry. Don't include other people in the shot.*We use this photo to help us check that this account belongs to you. We'll delete the photo once we've done this, and it will never appear on your profile.'*I've tried uploading different pictures in both jpeg and png formats, I've used different internet browsers. Nothing is working. Every time I click continue the page just reloads. Every time. I can't get back on my account. Please help!!!

GetHuman-lcool did not yet indicate what Facebook should do to make this right.

How GetHuman-lcool fixed the problem

We are waiting for GetHuman-lcool to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lcool fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-lcool
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 188462 others
0 customers following this


GetHuman-lcool started working on this issue
Oct 23rd, 2018 5:03pm