In **** I was going through a rough time and set my account so only my phone could log...

GetHuman1367625's customer service issue with Facebook from October 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1367625's own words
In **** I was going through a rough time and set my account so only my phone could log in but if somebody else tried then it would send me a code to my phone, unfortunately I broke that phone and haven’t been able to get on my account since, it’s recently come to my attention that I do actually need to get onto the account, I’ve tried to reset the password but because the email I used can not be accessed anymore there’s no way of me resetting my password, I did do some security thing on Facebook today where it made me take a pic of my passport to prove that it was me as there was no way of me proving this, I just really really need to get back onto the account, I have important pictures and messages on there that I can’t lose, I’m able to prove it’s me with government photo ID, if you could get back to me soon I’d be so very graceful
GetHuman1367625 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1367625
Oct 18th, 2018 - 3 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 181475 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1367625 started working on this issue
Oct 18th, 2018 3:14am
GetHuman1367625 indicated the issue is not fixed yet.
Oct 18th, 2018 3:16am