My facebook account was frequently getting hacked a few months ago. They kept posting r...
GetHuman-caliever's customer service issue with Facebook from October 2018
Help with my Facebook issue
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GetHuman-caliever's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-caliever will want to follow the link below to head to their help center. We will check on GetHuman-caliever later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-caliever may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-caliever's own words
My facebook account was frequently getting hacked a few months ago. They kept posting raybans pictures and tagging random friends of mine. Everytime I tried to log on to my facebook account after that it forced me to change my password everyday, and even then, I was still getting hacked. I gave up on switching my password for the millionth time about a month ago. I dont use facebook too much so it wasnt a big deal. Today I went to sign on and had them send a reset password link to my email. After an hour of not recieving the email, I checked back in my old emails from facebook that I usually would ignore assuming it was junk mail. I found an email from a few weeks ago saying that someone was trying to change the email I had on file to one I had never seen. I clicked the link to say it wasnt me, but the link had expired and all of my information on the account (email, phone number) was changed and now there is no way to access my account.
GetHuman-caliever did not yet indicate what Facebook should do to make this right.
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