Hi. I have been on FB for about ten weeks now. Initially I accessed my account on my PC...

GetHuman1363394's customer service issue with Facebook from October 2018

180657 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1363394's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1363394's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1363394 will want to follow the link below to head to their help center. We will check on GetHuman1363394 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1363394 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1363394's own words
Hi. I have been on FB for about ten weeks now. Initially I accessed my account on my PC but, after about the first two weeks, I used my mobile phone instead. This was because I was having major restoration work being done on my house. On Sunday this week (**th October, and I think,) I set up and used the PC for the first time in seven or more weeks. I can't really remember exactly what happened now. I think I logged in successfully but then something happened and I was asked to upload a photo to confirm my identity. Since then, I must have tried to do so at least thirty times. I have tried both jpg and png images but all with the same outcome, ie. they won't upload. I'm beginning to wonder if my account may have been hacked. Please help.
GetHuman1363394 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1363394 fixed the problem
We are waiting for GetHuman1363394 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1363394 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1363394
Oct 17th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 180657 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1363394 started working on this issue
Oct 17th, 2018 2:13pm