Hi. I have been on FB for about ten weeks now. Initially I accessed my account on my PC...

GetHuman1363394's customer service issue with Facebook from October 2018

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The issue in GetHuman1363394's own words
Hi. I have been on FB for about ten weeks now. Initially I accessed my account on my PC but, after about the first two weeks, I used my mobile phone instead. This was because I was having major restoration work being done on my house. On Sunday this week (**th October, and I think,) I set up and used the PC for the first time in seven or more weeks. I can't really remember exactly what happened now. I think I logged in successfully but then something happened and I was asked to upload a photo to confirm my identity. Since then, I must have tried to do so at least thirty times. I have tried both jpg and png images but all with the same outcome, ie. they won't upload. I'm beginning to wonder if my account may have been hacked. Please help.
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Facebook

Customer service issue
Reported by GetHuman1363394
Oct 17th, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman1363394 started working on this issue
Oct 17th 2:13pm