My name is Katelyn Adkins someone hacked my facebook account and changed my password an...

GetHuman1354364's customer service issue with Facebook from October 2018

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If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1354364's own words
My name is Katelyn Adkins someone hacked my facebook account and changed my password and i no longer have access to the e-mail associated with my account. ive tried to follow the prompt to secure my account with my ID and send it to you guys but an error message keeps coming up. I've attached my ID and the error message that keeps showing up can someone please help me get back into my account so i can update my email and phone number and be able to use my facebook. I don't understand how someone keeps hacking my account and changing my password to lock me out of it. I've already reported the hacking to you guys and they were able to do it again * days later I cant reset my password but someone else was able to and it says it was done from my computer or a network I use which isnt correct.**Katelyn Adkins*email: K*****@***.com*email associated to facebook profile: K*****@***.com*Phone number: ***-***-****
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Customer service issue
Reported by GetHuman1354364
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1354364 started working on this issue
Oct 16th 2:10pm