no access to my account via email or phone number

GetHuman-philipki's customer service issue with Facebook from October 2018

16 views | 173812 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-philipki will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-philipki can let us know if they help or not.
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Before contacting them, items GetHuman-philipki may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-philipki's own words
I was trying to recover access to my old facebook but there are limited options to access this. ... I can't access my old facebook (*****@***.com) as I no longer have access to the old email or phone number. I can not reset my old hotmail account password as I don't have an alternative password or the number connected.**This means that I can not retrieve a new password for my old facebook as I can not access a method it will be sent to.**I lost the phone that i was logged in on and got fed up of trying to access the account I created a new facebook (*****@***.com) and email, however, I do need access to my old facebook. * *I can take a photo of my ID or provide some information of the old account.
this is especially frustrating because there are years of memories, pictures, friendships and messages on their that i no longer have access to.
This could be made right by giving me more detailed secure options to proof that I am the account holder and that I have the right to gain access either through proof of ID, providing details of the account etc...
I have been on facebook since around ****.
I have tried accessing my old email account, linking my old phone number which is no longer active, writing down all my passwords from this account from * years ago, facebook help and support center.
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Customer service issue
Reported by GetHuman-philipki
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 173812 others
0 customers following this


GetHuman-philipki started working on this issue
Oct 11th, 2018 10:55am