no access to my account via email or phone number

GetHuman-philipki's customer service issue with Facebook from October 2018

173812 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-philipki's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-philipki's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-philipki will want to follow the link below to head to their help center. We will check on GetHuman-philipki later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-philipki may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-philipki's own words
I was trying to recover access to my old facebook but there are limited options to access this. ... I can't access my old facebook (*****@***.com) as I no longer have access to the old email or phone number. I can not reset my old hotmail account password as I don't have an alternative password or the number connected.**This means that I can not retrieve a new password for my old facebook as I can not access a method it will be sent to.**I lost the phone that i was logged in on and got fed up of trying to access the account I created a new facebook (*****@***.com) and email, however, I do need access to my old facebook. * *I can take a photo of my ID or provide some information of the old account.
this is especially frustrating because there are years of memories, pictures, friendships and messages on their that i no longer have access to.
This could be made right by giving me more detailed secure options to proof that I am the account holder and that I have the right to gain access either through proof of ID, providing details of the account etc...
I have been on facebook since around ****.
I have tried accessing my old email account, linking my old phone number which is no longer active, writing down all my passwords from this account from * years ago, facebook help and support center.
I have an issue with Facebook too
How GetHuman-philipki fixed the problem
We are waiting for GetHuman-philipki to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-philipki fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-philipki
Oct 11th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 10 customers so far
Similar issue to 173812 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-philipki started working on this issue
Oct 11th, 2018 10:55am