My previous FB acc. under the name of, Simone Woodcock, mite have been hacked as I was...

GetHuman-simzjd's customer service issue with Facebook from October 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-simzjd's own words
My previous FB acc. under the name of, Simone Woodcock, mite have been hacked as I was automatically logged out. When I tried to recover it, I couldn't as I forgot My Password & couldn't retrieve a new reset password code from FB as the email & mobile numbers that FB was sending the code to, were no longer in use. I then created a new FB acc. under the name of, Simone Jessica Woodcock which is My full name & I've been blocked from using it until FB identifies a pic of myself that I had to send yesterday, to make sure the acc. is mine & I suppose, due to all the cloning that's been transpiring, that my acc. hasn't been cloned. Please can FB help & sort this problem out as quickly as possible as FB is also my Business platform. So Many Thanx**
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Facebook

Customer service issue
Reported by GetHuman-simzjd
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 173608 others
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GetHuman-simzjd started working on this issue
Oct 11th, 2018 5:26am