My previous FB acc. under the name of, Simone Woodcock, mite have been hacked as I was...
GetHuman-simzjd's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-simzjd's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-simzjd's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-simzjd will want to follow the link below to head to their help center. We will check on GetHuman-simzjd later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-simzjd may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-simzjd's own words
My previous FB acc. under the name of, Simone Woodcock, mite have been hacked as I was automatically logged out. When I tried to recover it, I couldn't as I forgot My Password & couldn't retrieve a new reset password code from FB as the email & mobile numbers that FB was sending the code to, were no longer in use. I then created a new FB acc. under the name of, Simone Jessica Woodcock which is My full name & I've been blocked from using it until FB identifies a pic of myself that I had to send yesterday, to make sure the acc. is mine & I suppose, due to all the cloning that's been transpiring, that my acc. hasn't been cloned. Please can FB help & sort this problem out as quickly as possible as FB is also my Business platform. So Many Thanx**
GetHuman-simzjd did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-simzjd fixed the problem
We are waiting for GetHuman-simzjd to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.