Two days ago I woke up around *:** AM CT grabbed my IPhone and attempted to open my Fac...

GetHuman1316851's customer service issue with Facebook from October 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1316851's own words
Two days ago I woke up around *:** AM CT grabbed my IPhone and attempted to open my Facebook app. It said i had expired my session and logged me out. I begun to try to log back in but was unsuccessful. I instantly worried my account was hacked so I asked my wife to check any over night activity and sure enough around *:** AM a mass invite page to an Arabic website was sent to my entire friends list. I instantly froze my debit card as it was some what linked to my Facebook than begun the process of gaining access. Her enlys my biggest issue, the account connected to my Facebook was made ** years ago and I stopped using it a few years back. So I no longer have access to that email. When they send a revived password link it gets sent there’s. I just went through the ringer with Microsoft cause it was connected to a Hotmail account and they informed me after a certain amount of time an Accoint is inactive it will be deleted and the domain will be available to be used ie my old email. So my email was re made two days ago and they won’t let me access that account. Facebook won’t send another link elsewhere so I am in limbo and desperate need as personal information phots etc is in there. Can you help!!

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Customer service issue
Reported by GetHuman1316851
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 173495 others
0 customers following this


GetHuman1316851 started working on this issue
Oct 11th, 2018 2:36am

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