Good Morning.*There is a fake Facebook account that has been set up in the name of Dave...

GetHuman1174894's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1174894's own words
Good Morning.*There is a fake Facebook account that has been set up in the name of Dave Masters that is linked to my M*****@***.com email address...I regularly receive emails informing me of notifications...the latest was this morning (apparently, I have ** notifications outstanding). My name is Mark Carroll and I only use the email address above as a recovery email address. My actual 'in use' email address is M*****@***.com.*I do not have any social media accounts and I have tried on numerous occasions to get this fake account deleted - to no avail! I cannot access the account because i simply didn't set it up and therefore do not have the password and it appears that an account can only be deleted once logged on...I have tried by using the option provided* by changing the password but then i am asked for proof of identity which obviously i cannot provide...I could provide proof of my real identity via passport etc but 'who the heck is Dave Masters!'.*This has been an ongoing issue now for a good while and despite contacting the UK technical team via telephone...who tell me the account was set up by someone in California...the account still hasn't been taken down. I am seriously concerned that this account could be used for less than legitimate reasons...I have no idea what is being posted or by whom or for what purpose but it concerns me that it may be for illegal means...I would like the account to be deleted and I would appreciate confirmation that this has been done or I feel that I may have to report it to the UK Cyber Police...please don't consider this a threat, I am just concerned that an account linked to my recovery email address may be being used inappropriately by parties unknown and that could be a security issue.*Please take this matter seriously as I have now exhausted my options to get this fake account deleted.*With all best regards,*Mark A Carroll
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Customer service issue
Reported by GetHuman1174894
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 148603 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1174894 started working on this issue
Sep 21st, 2018 9:10am
GetHuman1174894 indicated the issue is not fixed yet.
Sep 22nd, 2018 3:31pm