Hi,**I am trying to recover an old account. It prompted me to change my password which...
GetHuman-gesiona's customer service issue with Facebook from September 2018
Help with my Facebook issue
First: share to improve GetHuman-gesiona's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gesiona's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gesiona will want to follow the link below to head to their help center. We will check on GetHuman-gesiona later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gesiona may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-gesiona's own words
Hi,**I am trying to recover an old account. It prompted me to change my password which I did. Then it asked to change the password again. However, before I can change my password, system required me to submit a scanned or photographed version of a document. I chose my driver's license (one to document from group *), taped over the address as recommended on your web site, scanned and submitted. I really thought it would be over. Nop! *I received the following e-mail from Facebook next day: "Thanks for your email. It looks like you didn't attach a valid form of identification to your request. We can't verify your account until you submit a copy of a valid form of ID.**Please reply to this email and attach a copy of your ID. You can learn more about the types of ID we accept in the Help Center: "**Nowhere there is says what was wrong with my driver's license. Now I must E-MAIL my driver's license? E-mail is not secure and I am very nervous about this. I would like to know that was wrong with my submission to start with. My driver's license is not going to get anymore clear form attaching it to the e-mail. **Account I am trying to recover is tied to e-mail *****@***.com.**Thanks
GetHuman-gesiona did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-gesiona fixed the problem
We are waiting for GetHuman-gesiona to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.