I have been locked out of my account since the August ***** Android app update. The upd...

GetHuman1181439's customer service issue with Facebook from September 2018

4 views
 | 
149398 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman1181439's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue in GetHuman1181439's own words
I have been locked out of my account since the August ***** Android app update. The update logged me out of my account. I have two factor authentication turned on, however the system is not sending the SMS messages to my phone. *I was receiving them before the update.*I will occasionally receive an email with a code, but when entered I to Facebook, I get the "You will receive an SMS shortly with a log in code". *I have uninstalled multiple times. Facebook for Android, the lite version, messenger for android, the lite version, cleared my phone cache, restarted, and NEVER receive the sms for two factor authentication.*I have also attempted to log in on * other devices (laptop and pc) as well as through my phone browser. No SMS message.*I have not received any notification of my account being banned or disabled, but am receiving emails letting me know friends are posting and sending me messages.***. Go into my account and turn off the two factor authentication.*Or**. Send me the text message with the code for two factor authentication so that i can log in and turn it off!
GetHuman1181439 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1181439 fixed the problem
We are waiting for GetHuman1181439 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman1181439 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1181439
Sep 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 149398 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1181439 started working on this issue
Sep 22nd, 2018 1:33am