I have been locked out of my account since the August ***** Android app update. The upd...

GetHuman1181439's customer service issue with Facebook from September 2018

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The issue in GetHuman1181439's own words
I have been locked out of my account since the August ***** Android app update. The update logged me out of my account. I have two factor authentication turned on, however the system is not sending the SMS messages to my phone. *I was receiving them before the update.*I will occasionally receive an email with a code, but when entered I to Facebook, I get the "You will receive an SMS shortly with a log in code". *I have uninstalled multiple times. Facebook for Android, the lite version, messenger for android, the lite version, cleared my phone cache, restarted, and NEVER receive the sms for two factor authentication.*I have also attempted to log in on * other devices (laptop and pc) as well as through my phone browser. No SMS message.*I have not received any notification of my account being banned or disabled, but am receiving emails letting me know friends are posting and sending me messages.***. Go into my account and turn off the two factor authentication.*Or**. Send me the text message with the code for two factor authentication so that i can log in and turn it off!
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Customer service issue
Reported by GetHuman1181439
Sep 22nd, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1181439 started working on this issue
Sep 22nd, 2018 1:33am