My Facebook account was hacked. It has been over a month, and I really need to get acce...

GetHuman1040209's customer service issue with Facebook from August 2018

5 views | 117990 similar | 0 following
Help with my Facebook issue
GetHuman1040209's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1040209 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1040209 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1040209's own words
My Facebook account was hacked. It has been over a month, and I really need to get access back. I no longer have the email or phone number I had when I first set Facebook up over ** years ago. My name is John Alderson. When I try to log in, Facebook says it sends an authorization code to my phone number. Since I no longer have this number, I have tried both options. I have sent pictures of my Drivers license like it says to on the log in help, and a picture of myself multiple times holding a a code Facebook gives me. The email I had back in college that I set the account up with was *****@***.com, and the phone number I used was ***-***-****. Again, I no longer have access to those. Please help!

GetHuman1040209 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1040209
Aug 27th, 2018 - 4 years ago
Seen by 5 customers so far
Similar issue to 117990 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1040209 started working on this issue
Aug 27th, 2018 2:39am
GetHuman1040209 indicated the issue is not fixed yet.
Aug 27th, 2018 4:33am
GetHuman1040209 indicated the issue is not fixed yet.
Aug 27th, 2018 4:35am