I logged out of Facebook and tried to log back in the next morning, but could not remem...

GetHuman1038136's customer service issue with Facebook from August 2018

16 views | 117318 similar | 0 following
Help with my Facebook issue
GetHuman1038136's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1038136 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1038136 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1038136's own words
I logged out of Facebook and tried to log back in the next morning, but could not remember my password. It asked for my e-mail or phone number, both of which I gave, and every time it said there was no account matching that information. Finally it said my account was disabled. So I tried to make a new account, at which point I suppose Facebook thought I was someone else impersonating me, so they disabled that one also. I appreciate the diligence in protecting the Facebook accounts, but I would like to get back into my original account, which I think may have been hacked, which is the reason I logged off and was going to log back on and change the password. Can you help me, please? Thank you.

GetHuman1038136 did not yet indicate what Facebook should do to make this right.

How GetHuman1038136 fixed the problem

We are waiting for GetHuman1038136 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1038136 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1038136
Aug 26th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 117318 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1038136 started working on this issue
Aug 26th, 2018 1:37pm
GetHuman1038136 indicated the issue is not fixed yet.
Aug 31st, 2018 1:42pm
GetHuman1038136 indicated the issue is not fixed yet.
Aug 31st, 2018 3:07pm
GetHuman1038136 indicated the issue is not fixed yet.
Aug 31st, 2018 3:10pm
GetHuman1038136 indicated the issue is not fixed yet.
Sep 4th, 2018 1:30am