I am aware that Facebook owns Instagram and I have no other way of trying to resolve my...

GetHuman1037819's customer service issue with Facebook from August 2018

6 views | 117167 similar | 0 following
Help with my Facebook issue
GetHuman1037819's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1037819 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1037819 can let us know if they help or not.
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The issue in GetHuman1037819's own words
I am aware that Facebook owns Instagram and I have no other way of trying to resolve my Instagram issue other than to try this route. My Instagram has been hacked, the hacker has changed the email address which means I can't receive the email to reset the password. So in a nutshell the account is now under control of someone else and there's not a thing I can do. Nor is there anyway I can contact Instagram, due to me not having access into my account! My account is full of pictures of my children and the hacker has now changed the username and changed the profile picture to a pornographic picture! Facebook needs to sort out their Instagram contact solutions for this kind of issue as I know lots of people who have had similar things happen.

GetHuman1037819 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1037819
Aug 26th, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 117167 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1037819 started working on this issue
Aug 26th, 2018 9:38am
GetHuman1037819 indicated the issue is not fixed yet.
Aug 30th, 2018 1:18pm