I have a Facebook account that I made a long time ago under the name Jennifer Jimenez...

GetHuman1012245's customer service issue with Facebook from August 2018

10 views | 109775 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1012245 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1012245 can let us know if they help or not.
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The issue in GetHuman1012245's own words
I have a Facebook account that I made a long time ago under the name Jennifer Jimenez. I originally made it for myself but found myself not using it frequently so my mother would log in since it was already logged into her phone. I am ** years old and am no longer under my mothers rules so she has no reason to have my account. Things have gotten out of hand with her using my account and I’d like to change the password so only I have access. I need help with getting my Facebook back because as I mentioned before I made it a long time ago and do not remember any details of the account such as, username, password, email used, etc. Although, if you need me to send photo identification to recognize that I am the person who owns the account I would be glad to do that in order to get my account back.

GetHuman1012245 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1012245
Aug 19th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 109775 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1012245 started working on this issue
Aug 19th, 2018 11:08pm
GetHuman1012245 indicated the issue is not fixed yet.
Aug 20th, 2018 12:09am