I just joined Facebook * days ago. I didn’t do or say anything wrong just was trying t...

GetHuman-hrhleola's customer service issue with Facebook from August 2018

11 views | 108515 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hrhleola will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hrhleola can let us know if they help or not.
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The issue in GetHuman-hrhleola's own words
I just joined Facebook * days ago. I didn’t do or say anything wrong just was trying to ask a question about how to add my favorite movies, books, hobbies, etc ... to my profile so people can get to know me better and I was suddenly told I can’t access Facebook because of a security problem. I had to send a picture of my face (which I had just posted the day before) and now it says you’re “reviewing it??? “For years I have resisted using Facebook and now that I finally joined I got locked out. I didn’t do or say anything wrong at all and I was just starting to enjoy catching up with my family in California and Tennessee and then got thrown off due to no fault of my own. Why can’t I use Facebook????? I have a very bad impression of Facebook at this point.**AuguSt **th: Still not fixed!!

GetHuman-hrhleola did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-hrhleola
Aug 18th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 108515 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-hrhleola started working on this issue
Aug 18th, 2018 3:36pm
GetHuman-hrhleola indicated the issue is not fixed yet.
Aug 18th, 2018 4:42pm
GetHuman-hrhleola indicated the issue is not fixed yet.
Aug 19th, 2018 7:23pm
GetHuman-hrhleola indicated the issue is not fixed yet.
Aug 19th, 2018 7:24pm
GetHuman-hrhleola indicated the issue is not fixed yet.
Aug 19th, 2018 7:25pm

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