My fathers *st facebook account was hacked and they asked for money from relatives and...

GetHuman983483's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman983483's own words
My fathers *st facebook account was hacked and they asked for money from relatives and got it. I reported it. It was never deleted. This was a couple of years ago. Well the account popped up back up again with putting a fake name Williams davis thompson with a fake profile pic but with my dads photos and friend list still there. Now his recent one he's been using is now compromised. Facebook does not recognize his phone number or email address for me to follow your steps. His password doesn't work or email address it says its not associated with that account. Somehow now his recent one is compromised. We would like to have you guys delete both accounts. His recent one is Cip Mendoza. The other was Cipriano Mendoza that was used to hustle money from relatives. Please help!
GetHuman983483 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman983483
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 102102 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman983483 started working on this issue
Aug 12th, 2018 10:19pm
GetHuman983483 indicated the issue is not fixed yet.
Aug 13th, 2018 11:37pm
GetHuman983483 indicated the issue is not fixed yet.
Aug 16th, 2018 4:02am