Account locked and password isnt sending a reset to my gmail

GetHuman-deskash's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-deskash's own words
Send a password reset to my *****@***.com and it wasnt sending. Now im also locked out for malicious activity it says so i am also trying to resolve this as well ... I cant log into my facebook account. I lost my samsung phone with number ***-***-**** a week from today and i cannot remember the password i changed it to for my fb or my messenger. I have multiple times requested a password reset to my *****@***.com and it is not sending to my email. The only thing i am getting is a password reset for a new fb account that i accidentally created somehow while clicking on my fb profile during the recovery process. My fb account is Angela Hales and the emails linked to it r *****@***.com and the *****@***.com. i also no longer have access to my royalty*loyalty gmail account and i havent in around * months. I have also tried putting in my friends names to recover but it says that they were not found. My birthday is ****** and i can verify anything else needed i believe i have my id and i have been using this fb account of mine since at least **** . can u please assist me with this issue. Now i am also locked out of my account due to too many attempts. There is a message that pops up saying its believed to have malicious activity but it is me trying to get into my account. My email i do have access to and should be linked to my fb and messenger is the *****@***.com and i can be reached there. Thank u. Angela Hales
I cant get into my account without their assistance
Unlock my account and send me a way to reset my password
I follow the guidlines
Yes explained above
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Customer service issue
Reported by GetHuman-deskash
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 101507 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-deskash started working on this issue
Aug 12th, 2018 9:58am
GetHuman-deskash indicated the issue is not fixed yet.
Aug 12th, 2018 7:04pm
GetHuman-deskash indicated the issue is not fixed yet.
Aug 12th, 2018 7:10pm