Hey this is jennifer wilson and i would like to log back into my facebook account! The...

GetHuman980028's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman980028's own words
Hey this is jennifer wilson and i would like to log back into my facebook account! The day before my wedding Which was july **th i got locked out of my cell phone which is the only device that had ever had my facebook password saved on so i never had to long out in several years and i cant remeber my facebook password for the life of me but anways verizon had to completely whip out my cell phone because someone hacked into my apple id so i had to completely remake a new apple id and reset up my cell phone and everything and i would just make a new facebook account and be happy with it but pictures of my recently deceased grandpa is on there and alot of memories with pictures is on that facebook account and since they completly whipped out that phone i lost all those pictures so im hoping to be able to log back into that account and get those pictures!!! Please help me, I appreciate it
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Facebook

Customer service issue
Reported by GetHuman980028
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 100966 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman980028 started working on this issue
Aug 11th, 2018 6:37pm
GetHuman980028 indicated the issue is not fixed yet.
Aug 11th, 2018 7:38pm
GetHuman980028 indicated the issue is not fixed yet.
Aug 11th, 2018 8:30pm