Hello Facebook people, *First I'd like to say I did not post an ad on Facebook or anywh...

GetHuman-ferretfr's customer service issue with Facebook from August 2018

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The issue in GetHuman-ferretfr's own words
NOTHING. EITHER I WAS HACKED OR SOME KIND OF GLITCH OCCURRED, BUT THIS IS A HUGE MISTAKE. ... Hello Facebook people, *First I'd like to say I did not post an ad on Facebook or anywhere else for that matter. **I only found out that you are accusing me of that when you took money out of my bank account via PayPal. There is something seriously wrong with your methods.**I don't know if something was accidentally posted by me or someone else, but I neither posted, nor authorized any ad to be posted on my account. Nor did I agree to or authorize any money to be taken from my PayPal or bank account.**The text that you are saying is an ad was a page I created approximately * years ago. It was never intended to be an ad and I never submitted it to you as an ad and you never verified anything with me.**At no time when I was on Facebook recently was a notice or explanation of an ad about to be posted on my behalf shown to me or presented to me anywhere. I was not asked to verify anything, I have no idea when this ad that you say was posted was posted. You have invaded my PayPal account and therefore my bank account and taken $** from me that I did not authorize nor do I deserve to have stolen from me.**I suggest you change your methods and before you take money from people you make sure that someone acknowledges posting an ad, and someone agrees that they posted an ad, and that they agree to the money you're taking from their bank account. **Oh and one more thing why don't you allow people to reply to your demand for money. I tried to answer the two emails you sent to me* neither one would accept an answer and send it to you.**If this is truly a misunderstanding on your part by not verifying the posting of an ad or verifying agreement of taking of money then I would very much appreciate it if you would return my $** via Paypal immediately. If you return my money immediately I assure you all thoughts of Facebook stealing my money will leave my mind. **But as it is: I'm disabled, I'm a shut-in, I didn't post an ad, you didn't verify a anything nor did you provide me any way to contact you by replying to your demand for $**. You just took my money, you just assumed I posted an ad. at the moment I am extremely angry and upset because of the actions you people have taken, which I consider both unprofessional and a childish way to do business. **Again please return my money immediately.*Thank you for your time.**Vicki Montgmery*Your First Facebook Ads Receipt (Account ID: *********
I would like Facebook to immediately return the $** they took from my bank account via Paypal back to PayPal to put back into my account.
Filed a PayPal grievance. The second my money is verified as back I will drop the grievance..
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-ferretfr
Aug 11th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 100880 others
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GetHuman-ferretfr started working on this issue
Aug 11th, 2018 4:49pm
GetHuman-ferretfr indicated the issue is not fixed yet.
Aug 12th, 2018 6:03pm