Hi This is Vika Silvester I’ve been hacked at *:** this morning by someone who hacked i...

GetHuman-missvika's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-missvika's own words
Trying to Login to my Facebook Not Instagram!! Sorry I think theres confusion here! ... Hi This is Vika Silvester I’ve been hacked at *:** this morning by someone who hacked into my ballet teachers account. This person asked for an account code which I sent them because my teacher claimed she was having trouble with her account. This person then changed my password so I have no way of getting into my Facebook account now! Or changing my password. I am quite frustrated as I think this person is messing with my account and my contacts. This is fraudulent activity and I wanted to let you know, I rely on Facebook to contact my friends and family and wish to continue using the services. I have been blocked as I have tried to re set my password multiple times and have been unsuccessful because my password was changed. And you can’t re set your password anyhow without knowing the old one if I am correct! Please if someone could help that would be fantastic. And help to reset my password without knowing the old one. If you need more details and to take me through security that’s fine. * *Email:*****@***.com*Account name: Vika Silvester **Thanks, *Viktoria Silvester
Its Facebook not Instagram!
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Customer service issue
Reported by GetHuman-missvika
Aug 11th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 100713 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-missvika started working on this issue
Aug 11th, 2018 1:49pm
GetHuman-missvika indicated the issue is not fixed yet.
Aug 12th, 2018 9:24am
GetHuman-missvika indicated the issue is not fixed yet.
Aug 12th, 2018 8:39pm