Actually I'm not exactly sure what happened. I have had Facebook for many years now and...

GetHuman-dhedgesr's customer service issue with Facebook from July 2018

9 views | 73706 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dhedgesr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dhedgesr can let us know if they help or not.
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The issue in GetHuman-dhedgesr's own words
Actually I'm not exactly sure what happened. I have had Facebook for many years now and never had a problem. Yesterday morning I was messaging on messenger and my phone made a notification ding and when I looked down at my screen it said that my session on Facebook had expired. I tried logging back in and it said incorrect password. I went to the forgot password and had it send me the *-digit code to get back into my account. Every time I tried punching in the six digit code that I was sent, it would not accept it. Now it's telling me that I am locked out of my account for ** hours. I waited ** hours already and tried again at noon today with the same result. It will not accept the recovery code that I am being sent. I have no idea what is going on.

GetHuman-dhedgesr did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-dhedgesr
Jul 15th, 2018 - 4 years ago
Fixed
Seen by 9 customers so far
Similar issue to 73706 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-dhedgesr started working on this issue
Jul 15th, 2018 5:23pm
GetHuman-dhedgesr shared this issue with friends on Facebook
Jul 15th, 2018 5:27pm
GetHuman-dhedgesr indicated the issue is not fixed yet.
Jul 15th, 2018 7:17pm
GetHuman-dhedgesr confirmed the issue is fixed. Hooray!
Jul 22nd, 2018 9:50pm

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