In august of ****, my facebook was hacked. I could not reset my password because I did...

GetHuman-sgatesx's customer service issue with Facebook from July 2018

11 views | 62243 similar | 0 following
Help with my Facebook issue
GetHuman-sgatesx's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sgatesx will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sgatesx can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sgatesx's own words
In august of ****, my facebook was hacked. I could not reset my password because I did not have access to the email address I have been using. I have had this account for well over ** years. So. I reported the problem to facebook through the help desk,. explained my issue and they asked me for my forms of ID. I sent that. and once I sent it all I received an email for facebook telling me that everything was ok and I should be able to reset my password and move forward. that however did not work. well about * weeks later I went to jail. I was incarcerated from august **** to april ****. once I was released I tried to log back into my facebook and it said my account was now disabled. this account I am trying to get into is *****@***.com this account has every single photo of my * fiances that have now passed away. I am unable to get these photos back. the only place they exist is on facebook. please help me log back into this account. it would mean the world to me. thank you,.**again the account I am trying to log into is *****@***.com

GetHuman-sgatesx did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-sgatesx
Jul 3rd, 2018 - 5 years ago
Seen by 11 customers so far
Similar issue to 62243 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-sgatesx started working on this issue
Jul 3rd, 2018 1:53am
GetHuman-sgatesx indicated the issue is not fixed yet.
Jul 3rd, 2018 1:59am
GetHuman-sgatesx indicated the issue is not fixed yet.
Jul 3rd, 2018 12:35pm
GetHuman-sgatesx indicated the issue is not fixed yet.
Jul 6th, 2018 11:21am

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