Hi, we recently placed our first paid FB ad and apparently our ad appeared in a man's m...

GetHuman810579's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman810579's own words
Hi, we recently placed our first paid FB ad and apparently our ad appeared in a man's messenger feed. This man (Dale Marshall: https:**www.facebook.com*dale.marshall.**?hc*ref*ARStwKPVUc*auKxmSTNz**pLD*iywUlUKkqbW-YexUjJc*HiXA*FszZhGGLZTnb*Iww) does not want our ads (even though as I understand it FB uses an algorithm to get to identify the audience for paid ads) and was very pissed off that the add showed in his messenger feed. So much so that he put a negative comment in the rating section of our FB page and rated us a * out of * impacting our rating even though he's never taken our training and his issue was that the FB paid ad displayed in his messenger contacts. So my questions for you are: (*) given that his comments and rating are all about the paid FB ad (and nothing to do with us a company), are you able to remove his comment and rating of us? Gosh, I sure hope so* (*) how do we ensure this man never gets a paid FB ad from us (Integral Coaching Canada Inc) again?* (*) Are there any steps this man should take so he doesn't get anything further (ever) from us? Here is the link to our FB page and the review: https:**www.facebook.com*pg*IntegralCoachingCanada*reviews* **Thank you for your help. Sincerely, Val

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Facebook

Customer service issue
Reported by GetHuman810579
Jun 22nd, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 52469 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman810579 started working on this issue
Jun 22nd, 2018 4:09pm
GetHuman810579 indicated the issue is not fixed yet.
Jun 22nd, 2018 6:06pm
GetHuman810579 indicated the issue is not fixed yet.
Jun 24th, 2018 11:52pm
GetHuman810579 indicated the issue is not fixed yet.
Jun 25th, 2018 7:38pm