Hi, we recently placed our first paid FB ad and apparently our ad appeared in a man's m...
GetHuman810579's customer service issue with Facebook from June 2018
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Help with my Facebook issue
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The issue in GetHuman810579's own words
Hi, we recently placed our first paid FB ad and apparently our ad appeared in a man's messenger feed. This man (Dale Marshall: https:**www.facebook.com*dale.marshall.**?hc*ref*ARStwKPVUc*auKxmSTNz**pLD*iywUlUKkqbW-YexUjJc*HiXA*FszZhGGLZTnb*Iww) does not want our ads (even though as I understand it FB uses an algorithm to get to identify the audience for paid ads) and was very pissed off that the add showed in his messenger feed. So much so that he put a negative comment in the rating section of our FB page and rated us a * out of * impacting our rating even though he's never taken our training and his issue was that the FB paid ad displayed in his messenger contacts. So my questions for you are: (*) given that his comments and rating are all about the paid FB ad (and nothing to do with us a company), are you able to remove his comment and rating of us? Gosh, I sure hope so* (*) how do we ensure this man never gets a paid FB ad from us (Integral Coaching Canada Inc) again?* (*) Are there any steps this man should take so he doesn't get anything further (ever) from us? Here is the link to our FB page and the review: https:**www.facebook.com*pg*IntegralCoachingCanada*reviews* **Thank you for your help. Sincerely, Val
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