Dear Sir*Madam**Hi! I am Rita*I am an user in Vietnam. I have problem with my facebook...

GetHuman-thuyb's customer service issue with Facebook from June 2018

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The issue in GetHuman-thuyb's own words
Dear Sir*Madam**Hi! I am Rita*I am an user in Vietnam. I have problem with my facebook account. I can not open my facebook because you close it. I sent my ID Card to you many days already but it still not working now. My problem is I used my English name for my FB account. But in Vietnam ID card from Government , they do not put my English name in ID card or Passport so it is look not same my real name from FB vs my ID card which I sent to you many days ago. But that is my real FB account. My name in FB is "Rita Nguyn" and my first email to set up this FB is : *****@***.com*Now it is change : *****@***.com and my number phone is: ************* **I wrote many things in my FB account.. all are very value to me. I usually note and save my file on this FB , even I wrote a novel and save it on my FB account. All they are very important and very value to me. If you close it, I lost everythings that I loved. So please help me save my account and open it to me please!**I am waiting to long to open my FB now, please give me a help. **Because you close my FB account, so I just open a new account to use first: I also use same old account name. But If you open the old one, I will close the new acoount. Please give me a help soon, my FB account very important to me. Please**This is my new account: https:**www.facebook.com*rita.nguyn.***The old one i also use the same avatar and name and photo ** I miss my old FB. Please give me a helpness**Thank You If You Can Help Me Soon!**You can contact me directly from this number: **************Many thanks**Rita Nguyn

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Facebook

Customer service issue
Reported by GetHuman-thuyb
Jun 21st, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 51490 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-thuyb started working on this issue
Jun 21st, 2018 6:32pm

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