Hello and Good Day .I've been hacked ive had this account for over ** years plus and th...

GetHuman-ms_ashle's customer service issue with Facebook from June 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ms_ashle's own words
Hello and Good Day .I've been hacked ive had this account for over ** years plus and this has never happened before NEVER. I dont know why anyone would want to hack me or even why You guys would change my password and my email. I DONT KNOW so it took me much longer to obtain certain information .Ive held many events on line and im an administrator for another group on line and have nooooo access to those accounts because of not having access to my own .*I've been trying to get someone with HIGHER authority in this Facebook industry for the past *months to a year no proper response mpre run a round.. I haven't been putting up anything and have been receiving msgs from other facebook friends saying uve msgd me? Whats going on? Someone contacted me ? Was it you or why haven't you contacted me I've been trying to msg you on fb. *Ive has this account for everrrr over **years * that is ME and I want back acces to my account .*I trust that Facebook will make this right and come up with a resolution that is fair. The Facebook accout is Lacez Ashley
GetHuman-ms_ashle did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-ms_ashle
Jun 13th, 2018 - 9 mons ago
I have an issue with Facebook too
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GetHuman-ms_ashle started working on this issue
Jun 13th, 2018 3:49pm