Hello and Good Day .I've been hacked ive had this account for over ** years plus and th...
GetHuman-ms_ashle's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-ms_ashle's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ms_ashle's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ms_ashle will want to follow the link below to head to their help center. We will check on GetHuman-ms_ashle later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ms_ashle may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ms_ashle's own words
Hello and Good Day .I've been hacked ive had this account for over ** years plus and this has never happened before NEVER. I dont know why anyone would want to hack me or even why You guys would change my password and my email. I DONT KNOW so it took me much longer to obtain certain information .Ive held many events on line and im an administrator for another group on line and have nooooo access to those accounts because of not having access to my own .*I've been trying to get someone with HIGHER authority in this Facebook industry for the past *months to a year no proper response mpre run a round.. I haven't been putting up anything and have been receiving msgs from other facebook friends saying uve msgd me? Whats going on? Someone contacted me ? Was it you or why haven't you contacted me I've been trying to msg you on fb. *Ive has this account for everrrr over **years * that is ME and I want back acces to my account .*I trust that Facebook will make this right and come up with a resolution that is fair. The Facebook accout is Lacez Ashley
GetHuman-ms_ashle did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-ms_ashle fixed the problem
We are waiting for GetHuman-ms_ashle to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.