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GetHuman-ranaven's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ranaven's own words
I recently tried to log into my account and apparently it looks like either it's been hacked or it's been messed with I can't no longer login with my actual password it won't let me do anything I've tried every and I mean every possible motive and I cannot do nothing cuz everytime it ask me for my password I've tried resetting it I was try to help from friends I need to speak with somebody from the other side in Facebook that can help me through the other side I've been through Facebook for years and I cannot lose my pictures and all my history can someone please help me and contact me my personal number is ***-***-**** my name is Naomi venencia my Facebook name is Naomi Venezia Pacheco my password is Noemi ** and it says that it was changed however I never changed it someone please contact me please I've had this issue * days now
GetHuman-ranaven did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-ranaven
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 40793 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ranaven started working on this issue
Jun 12th, 2018 3:16pm
GetHuman-ranaven indicated the issue is not fixed yet.
Jun 12th, 2018 3:18pm